PicoVPS1. Definitions
Service (Contractor) — PicoVPS, the owner of picovps.com and of the Telegram bot @PicoVpsOfficial_bot, providing virtual private server rental services.
User (Client) — an individual or legal entity who has registered on the Website or in the Telegram bot and accepted this offer.
Service (as a deliverable) — temporary use of the computing resources of a virtual server (VPS/VDS) with the selected configuration, location and operating system, together with related options (backup, VPN setup, technical support).
Dashboard — the section of the Website at picovps.com/cabinet available after authorization, where the Client manages servers, balance and support tickets.
Balance — the Client internal account in the Dashboard reflecting funds deposited and not yet spent. Topping up the Balance is an advance payment towards future Services and is not in itself an order for a specific server.
Partner — the infrastructure supplier (datacenter) on whose computing resources the Client servers are hosted.
Tariffs — the current list of services and their prices published at picovps.com/en/tariffs and in the configurator.
2. General Provisions and Acceptance
2.1. This document is a public offer addressed to an indefinite number of persons to conclude a paid services agreement on the terms set out below.
2.2. Acceptance of the offer means any of the following actions by the Client: registration on the Website, authorization in the Telegram bot, topping up the Balance, or paying for any Service.
2.3. From the moment of acceptance the agreement is deemed concluded in writing and has the same force as a document signed by the parties.
2.4. A Client who disagrees with any term of this offer must stop using the Service.
3. Subject of the Agreement
3.1. The Contractor provides the Client with access to the computing resources of a virtual server with administrator rights (root / Administrator) in the selected location; the Client undertakes to pay for the Services in the manner and within the terms set out in this offer.
3.2. The Service is intangible and is provided remotely, without on-site work and without delivery of physical media.
3.3. The Contractor does not supply licenses for Microsoft Windows or other proprietary software. The Client is solely responsible for the lawful use of any software they install.
3.4. The Contractor does not administer the Client operating system or applications unless separately agreed.
4. Registration and Account
4.1. To obtain Services the Client creates an account by providing an email address and a password, or links a Telegram account to the Dashboard using a linking code.
4.2. The Client undertakes to provide accurate information and to keep the password and the linked Telegram account secure.
4.3. All actions performed under the Client account are deemed performed by the Client. If access is suspected to be compromised, the Client must notify support immediately.
4.4. Services are provided to persons who have reached the age at which they may independently enter into transactions in their country of residence.
5. Prices and Payment
5.1. Prices are set by the Tariffs in force at the time of payment and are quoted in Russian rubles (RUB), inclusive of all applicable taxes and fees.
5.2. The final price of an order depends on the selected configuration (CPU, RAM, storage), processor type, location (Moscow, Amsterdam, Frankfurt, New York, Helsinki, Prague, Bucharest, London), rental period (from 7 days to 24 months), operating system and add-ons (dedicated IP address, NVMe storage, backups, VPN setup). Add-ons are selected when the order is placed. The full price is shown to the Client before the order is confirmed — on the Tariffs page, in the Configurator and on the purchase confirmation screen in the Telegram bot.
5.3. Payment is made by non-cash methods through the payment services connected on the Website, or by debiting the Dashboard Balance. No hidden fees or surcharges beyond those shown in the interface are charged.
5.4. The payment obligation is deemed fulfilled when the payment service confirms the transaction. Fees charged by the issuing bank or payment system, if any, are borne by the Client.
5.5. Services are provided on a prepaid basis for the selected period. When the paid period ends, the server is suspended unless renewal has been paid.
5.6. Auto-renewal is enabled only on the express instruction of the Client and can be disabled at any time in the Dashboard. Auto-renewal charges use the Tariff in force on the charge date.
5.7. The Contractor may change the Tariffs. Changes do not apply to an already paid period.
5.8. A payment made through a payment service is credited to the Balance. The price of a server is debited from the Balance when the server is successfully created; if no server is created, the funds remain on the Balance.
6. Provision of Services
6.1. The virtual server is created after the Client places an order in the Dashboard or the Telegram bot, provided the Balance holds enough funds to pay for the order. Standard activation time is up to 15 minutes; if the order requires manual review, activation may take up to 24 hours.
6.2. Server credentials (IP address, login, password) are delivered to the Client in the Dashboard and in the Telegram bot.
6.3. The Service is deemed properly rendered and accepted if the Client submits no reasoned claim during the paid period under Section 12.
6.4. The Client manages the server independently: reboots it, reinstalls the operating system, installs and configures software.
6.5. Configurations are provided subject to free resources being available at the Partner in the selected location. Availability information on the Website and in the Telegram bot is for reference only and is not a guarantee until the server is created. If the selected configuration is unavailable, no server is created and the Balance is not charged; the Client may choose another configuration, location or processor, retry the order later, or request a refund of the unspent Balance under Section 7. Temporary unavailability of individual configurations or locations is not a breach of the Contractor obligations.
7. Refunds
7.1. The Service is intangible. Once the virtual server has been activated and credentials delivered to the Client, the Service is deemed rendered and the amount paid for it is not refundable, except as expressly provided in this Section.
7.2. If a server paid from the Balance was not activated through the fault of the Contractor and no credentials were delivered to the Client within 24 hours, the amount debited is returned to the Balance in full.
7.3. An erroneous or duplicate payment is refunded to the payer upon request after verification of the payment data.
7.4. If the agreement is terminated at the initiative of the Contractor without any breach by the Client, the unused part of the paid period is refunded pro rata.
7.5. The unspent Balance is refunded upon a Client request submitted under clause 7.7, net of the expenses actually incurred by the Contractor in accepting and refunding the payment (payment service fees). The amount withheld is communicated to the Client before the refund is made. Funds credited to the Balance by the Contractor free of charge (bonuses, promotional credits, compensation granted voluntarily beyond the obligations under this offer) may be used only to pay for Services and are not refundable in cash.
7.6. No refund is made where the Client has breached Section 9 of this offer.
7.7. Refund requests are submitted through the Dashboard ticket system. Processing takes up to 10 business days. Refunds are made using the same method and to the same details used for payment.
7.8. The Client may delete a server ahead of time in the Dashboard. In that case a compensation for the unused period is credited to the Balance: 50% of the amount the infrastructure supplier returns to the Contractor for the unused days, net of the supplier early-termination deductions. The exact amount is shown to the Client before the deletion is confirmed. The compensation is credited to the Balance only. Deleting a server and all data on it is irreversible.
7.9. Disputing a payment through a bank or payment system (chargeback) without first contacting the Contractor under clause 7.7 and Section 12 is a breach of the pre-trial dispute resolution procedure. From the moment the Contractor is notified of a disputed payment, the Contractor may: debit from the Balance, or freeze on it, an amount equal to the disputed amount; suspend the Services paid for with the disputed payment, and the acceptance of new orders, until the dispute is resolved; provide the bank and the payment system with information on the Client orders, Balance movements, support tickets and actions in the Dashboard. An amount returned to the Client as a result of the dispute is not refunded again. If the dispute is found to be unfounded, the costs incurred by the Contractor in handling it (payment system fees and penalties) shall be reimbursed by the Client.
8. Rights and Obligations
8.1. The Contractor undertakes to provide the Service in the scope of the selected Tariff, to maintain availability in accordance with the SLA and to provide technical support.
8.2. The Contractor may carry out scheduled maintenance with at least 24 hours notice and may suspend the Service if the Client breaches Section 9.
8.3. The Client undertakes to pay for the Services, to comply with this offer and with applicable law, and not to infringe the rights of third parties.
8.4. The Client may stop using the Service at any time, subject to Section 7.
9. Prohibited Use
9.1. The following are prohibited on the Contractor resources: spam and bulk unsolicited messaging; phishing and fraud; distribution of malware; organizing or participating in DDoS attacks; scanning third-party networks and attempting unauthorized access; cryptocurrency mining; hosting content that infringes copyright; hosting content whose circulation is prohibited by law.
9.2. VPN and proxy usage is permitted for lawful purposes only.
9.3. Upon detecting a violation, the Contractor may immediately suspend or terminate the Service without refund and disclose information to the competent authorities where required by law.
10. Liability
10.1. The Contractor is not liable for the content the Client hosts, nor for the actions of the Client or of third parties who gained access to the server through the fault of the Client.
10.2. The Contractor is not liable for the integrity of the Client data where the backup service is not enabled.
10.3. The liability of the Contractor is limited to the price of the Service for the period in which the breach occurred. Lost profit and indirect damages are not compensated.
10.4. The Client is solely liable for infringing the rights of third parties or applicable law while using the Service.
10.5. The Contractor is not liable for the temporary unavailability of individual configurations and locations at the Partner (clause 6.5). In that case the obligations of the Contractor are limited to refunding unspent funds under Section 7.
11. Force Majeure
11.1. The parties are released from liability for non-performance caused by force majeure: natural disasters, backbone network and power outages, acts of state authorities, hostilities, large-scale network attacks, or datacenter hardware failure.
12. Claims and Disputes
12.1. Disputes are resolved through negotiation. A claim is submitted through the Dashboard ticket system or the Telegram bot and is reviewed within 30 calendar days.
12.2. If no agreement is reached, the dispute is referred to the court at the location of the Contractor under applicable law.
12.3. Compliance with the claims procedure is mandatory. Before applying to a bank, payment system or court, the Client sends a claim to the Contractor as set out in clause 12.1 and waits for a response within the period specified there; refund requests are reviewed within the period set out in clause 7.7.
13. Term and Amendments
13.1. The agreement is effective from acceptance until the parties have fully performed their obligations.
13.2. The Contractor may amend this offer by publishing a new revision on this page with its date. Continued use of the Service after publication constitutes agreement with the changes. The revision in force on the payment date applies to an already paid period.
14. Contacts and Details
Support: the ticket system in the Dashboard and the Telegram bot @PicoVpsOfficial_bot. All contact channels are listed on the Contacts page.