PicoVPS1. Infrastructure Availability
The Contractor guarantees a network and host node uptime of at least 99.9% calculated on a monthly basis. If downtime exceeds the threshold, compensation is credited to the Client upon request.
2. Maintenance & Incident Reports
Maintenance is scheduled with a minimum of 24 hours prior notice. Support is provided 24/7 via the dashboard and our Telegram bot to address incidents swiftly.
3. Backup Integrity
If the backup service is active, automatic snapshots of virtual drives are taken every 3 days. The Contractor is not liable for data loss unless active backup services are enabled.