PicoVPS

Contacts & Support

PicoVPS support works 24/7. Requests are accepted through the Dashboard ticket system and the Telegram bot — both reach the same team and keep the full conversation history.

Dashboard ticket system

The primary channel. Every request gets a number, the conversation is stored, and files or screenshots can be attached. Available 24/7.

Open a ticket

Telegram bot

The same support chat, plus server management and payments. If your account is not linked yet, link it with the code from the Dashboard.

Telegram: @PicoVpsOfficial_bot

Message on Telegram

Response times

Critical incident (server unavailable) — up to 30 minutes
Payment and activation issues — up to 1 hour
Other requests — up to 4 hours
Claims and personal data requests — up to 30 calendar days

Claims and refunds

Service quality claims, refund requests and personal data requests are submitted through the ticket system. Include the order number, payment date and amount. The procedure is described in Sections 7 and 12 of the public offer and in Section 9 of the Privacy Policy.

Contacts & Support

Dashboard ticket system

Telegram bot

Response times

Claims and refunds

Service documents